What are the return or exchange contions for the American Duchess shoes?
If you wish to return or exchange shoes or boots from American Duchess, then please contact met via [email protected]
The shoes or boots can be returned or exchanged within 14 days after receiving the shoes under the following conditions:
-The shoes are unworn and undamaged.
-Shipping costs for sending the shoes back to La Rose Passementarie is for the customer.
-When exchanging the shoes, you will need to give your preffered size with the return and they will be exchanged. Or a refund for the price of the shoes or boots will be given if not in stock. In case of return, you will receive a refund minus your initial shipping costs.
-If you have ordered shoes with buckles, you can decide to return both for a refund or keep the buckles and only receive a refund for the shoes.

How are the shipping costs dertermined?
The weight  and size determine the price and also if it fits in an envelope or must be send in a package. Prices shown are with discount, a part of the shipping prices are paid by La Rose Passementarie, the other part is shown in the overview. Orders can be shipped worldwide, please contact me if your country is not listed among the shipping options.
[email protected]

Free shipping in the Netherlands with orders from €50,00!

Free shipping with orders to Belgium and Germany with orders from €75,00!

How long will it take for my order by package to arrive?
This differs per country but is also depended on if the package is send on a Sunday or holiday in the Netherlands or a Sunday or holiday occurs during the package in transport in the destination country.  With shipping by package you will receive a seperate email with a tracking number with which you can see where your package is and when it will arrive. In the case you are not at home when the package would have been deliverd, you can see when it will be deliverd again or where you can pick it up. Delivery time also differs per courier, as I use different ones for different countries to keep shipping costs as low as possble. I use Post NL and DHL .

Is it possible to pick up my order in Helmond?
Because of our busy agenda's and the fact that the webshop is in my home and not an actual store, picking up orders is not possible.The same goes for trying on shoes or boots, see for fitting options my event calendar. It is always an option to pick up an order at a festival of event La Rose Passementarie is attending, please send me a message beforehand.

What kind of shipping materials does La Rose Passementarie use?
We try to be as environamental friendly as possible, which means we reuse packages and this can mean receiving a package that has already been used before. We also reuse packing materials or you may find green packing peanutes in your package. These packing peanuts are 100% biodegradable/compostable and made from potato starch. They can can even be safely dissolved in water. We have also switched from plactic to paper tape for wrapping our packages. We reuse plastic ziploc bags, but will use paper bags if possible to wrap small items in.

Can I return or exchange items?
All items that are made to order, specially ordered for the customer, are on sale,cut, used or damaged by customer cannot be returned. Due to hygienic reasons, gloves and stockings cannot be exchanged or returned. With exchanging items new shipping costs apply, with returning items initial shipping costs will not be refunded. In case the fault lies with La Rose Passementarie, both shipping costs and cost of the item ordered will be refunded. This is up to La Rose Passementarie to decide. You have 14 days to cancel after placing an order without any reason, above conditions apply when it comes to the state and type of purchase. If you would like to cancel within 14 days, wish to return or exchange, please email me at [email protected]